Accessibility Policy

Effective Date: May 9, 2026

1. Our Commitment to Accessibility

Lake Eola Dental is committed to providing an accessible and welcoming experience for all patients and website visitors, including individuals with disabilities. We make reasonable efforts to ensure our website, communications, and dental office services are accessible and usable.

2. Website Accessibility

We aim to maintain a website that is reasonably accessible to users of assistive technology and that follows widely recognized web accessibility guidance, including WCAG Level AA criteria where practical.

Our website accessibility goals include:

• Clear heading structure and readable text
• Keyboard navigation support where available
• Descriptive links, buttons, and page labels
• Sufficient color contrast for readability
• Alternative text or text alternatives for meaningful images
• Content that can be resized without loss of basic function
• Clear and consistent navigation

3. Assistive Technology Compatibility

Our website is intended to work with commonly used assistive technologies and accessibility features, including screen readers, keyboard-only navigation, voice recognition software, screen magnification tools, and mobile device accessibility settings.

4. Communication Accessibility and Accommodations

We can assist with accessible communication and visit-related accommodation requests. Available assistance may include:

• Phone assistance for scheduling or website questions
• Written communication when requested
• Large-print or alternate-format information when reasonably available
• Oral explanation of written materials when appropriate
• Communication assistance for hearing, speech, or vision needs, with advance notice when possible

5. Relay Services

Patients who use TTY/TDD or other relay services may contact our office through their preferred relay provider using our office phone number: 407-930-7007.

6. Dental Office Visit Support

Our team will make reasonable efforts to assist patients with mobility, sensory, communication, or other access needs during dental visits. Please contact the office before your appointment when possible so we can plan appropriately and help make your visit smoother.

7. Alternative Access Methods

If any part of our website is difficult to use or not accessible to you, we will work to provide the same information or service through an alternative method. Alternative access may include:

• Phone assistance at 407-930-7007
• In-office assistance at Lake Eola Dental
• Written instructions or printed materials
• Information in an alternate format when reasonably available

8. Feedback and Accommodation Requests

Please contact us if you experience an accessibility barrier, need assistance accessing information, or want to request an accommodation.

To help us respond efficiently, please include the page, content, service, or appointment need involved; the barrier or issue encountered; your preferred format or requested assistance; and the best way to contact you.

9. Grievance or Concern Process

If you believe you were unable to access our website or services because of a disability-related barrier, you may contact us to discuss the concern. Our process is:

• Contact our office to discuss the issue.
• Provide a written or verbal description of the barrier and the assistance requested.
• We will review the concern and respond as promptly as reasonably possible, generally within 10 business days when possible.
• If more time is needed, we will provide an update and continue working toward a reasonable solution.

10. Third-Party Content and External Links

Some content, forms, maps, patient portal links, payment portals, review links, scheduling tools, or other features may be provided by third parties. We do not control every third-party system, but we will assist patients and website visitors who encounter difficulty accessing information or services through those tools.

11. Ongoing Improvement

We periodically review our website, content, and office processes to improve accessibility. These efforts may include updating website content, improving navigation, reviewing patient feedback, and training team members on accessibility-related procedures.

12. Updates to This Policy

We may update this Accessibility Policy to reflect changes in our practices, website features, or applicable requirements. Updated versions will be posted on our website with a new effective date.

13. Contact Information

For accessibility-related inquiries, accommodation requests, or help accessing information, please contact:

Lake Eola Dental
338 N Magnolia Ave #C
Orlando, FL 32801
Phone: 407-930-7007